Olilo - Issues Affecting Some Nokia ONTs – Incident details

All systems operational

Issues Affecting Some Nokia ONTs

Resolved
Degraded performance
Started 2 months agoLasted 7 days

Affected

CityFibre

Degraded performance from 4:44 PM to 12:00 AM, Operational from 12:00 AM to 2:28 PM

Updates
  • Resolved
    UTC
    Resolved

    We have been informed by CityFibre that a patch has been rolled out.

    If you are still impacted by this please let us know so that an incident can be raised directly.

  • Investigating
    UTC
    Investigating

    We’re currently aware of an issue affecting some customers using Nokia ONTs on the CityFibre network.

    The issue has been escalated to CityFibre for investigation and we are actively working with them to identify the root cause.

    At this time, customers are advised not to factory reset their router or ONT unless specifically instructed by support, as this is unlikely to resolve the issue.

    We’ll continue to provide updates as more information becomes available.