Olilo - Upfront payments unavailable – third-party provider issue – Incident details

Upfront payments unavailable – third-party provider issue

Resolved
Major outage
Started 3 days agoLasted 4 hours 15 minutes
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We’re currently unable to process orders that require an upfront payment. This is due to an ongoing Google Cloud outage affecting our payment provider.

    Until this is resolved, orders with upfront payments will not be going ahead. Any orders that don’t require an upfront payment are unaffected.

    We’re monitoring the situation closely alongside our payment provider and will post an update as soon as payments are back up and running. Sorry for the disruption, and thanks for bearing with us.