Olilo - Status

Investigating
12 May, 2026 at 4:44 PM
Investigating
12 May, 2026 at 4:44 PM
We’re currently aware of an issue affecting some customers using Nokia ONTs on the CityFibre network.
The issue has been escalated to CityFibre for investigation and we are actively working with them to identify the root cause.
At this time, customers are advised not to factory reset their router or ONT unless specifically instructed by support, as this is unlikely to resolve the issue.
We’ll continue to provide updates as more information becomes available.

CityFibre Network | Reading & Renfrewshire

Scheduled for 15 May, 2026 at 12:00 AM – 5:00 AMabout 5 hours

Planned
15 May, 2026 at 12:00 AM
Planned
15 May, 2026 at 12:00 AM
CityFibre will be carrying out planned maintenance on the network infrastructure to improve reliability and performance.
🗓 Date: 15/05/2026
🕐 Start time: 00:01:00
🕐 End time: 00:06:00
📍 Affected area(s): Reading & Renfrewshire
During this window, customers in the affected area(s) may experience intermittent connectivity or a brief loss of service. Engineers will be working to complete this work as quickly as possible.
We apologise for any inconvenience caused.

One maintenance is scheduled

Operational

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