Olilo - CityFibre Outage | Glasgow – Incident details

CityFibre have now confirmed splicing has been completed.

Services are now back online.

CityFibre have identified the cause of the incident as a broken fibre, engineers are on-site repairing the fibre to restore the service. CityFibre apologise for any inconvenience. CityFibre are closely monitoring the situation to ensure the issue is fully resolved.

Next update at: 15:30 05/08/2025

The Major Incident Team are currently investigating an incident that is significantly impacting services in Glasgow and surrounding areas. We are working to identify the issue and resolve the issue as quickly as possible.

Next update at: 14:30 05/08/2025

CityFibre are aware of an ongoing incident affecting a number of services. Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. CityFibre apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. They will continue to issue regular updates until all services have been restored. Further details will be issued within 15 minutes.